Ahmad Hassan

Customer Service Officer

Faisalabad, PK.

About

A results-oriented Customer Service Officer with a Computer Science background, specializing in e-commerce operations across Amazon, eBay, TikTok Shop, and other platforms. Adept at resolving complex customer inquiries and disputes, I consistently achieve high satisfaction rates (95%) and optimize processes for improved efficiency (98% accuracy in order management). My expertise spans CRM tools, inventory management, and dispute resolution, driving operational excellence and ensuring superior customer experiences.

Work

Forward Thinker IT Services (SMC PVT) LTD

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Customer Service Officer

Faisalabad, Punjab, Pakistan

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Summary

Spearheaded comprehensive customer support operations across multiple e-commerce platforms, ensuring high satisfaction and operational efficiency for Forward Thinker IT Services.

Highlights

Delivered exceptional customer support across Amazon, eBay, OnBuy, B&Q, and TikTok Shop, successfully handling 50+ inquiries daily with a 95% satisfaction rate.

Managed end-to-end order processing, refunds, and returns with 98% accuracy, significantly reducing errors and improving overall operational efficiency.

Resolved complex eBay cases and Amazon A-to-Z Guarantee claims swiftly and fairly, ensuring timely dispute resolution and adherence to platform compliance.

Utilized CRM tools (Zendesk, Freshdesk) and Linnworks to proactively monitor inventory, track orders, and enhance account health, improving service delivery.

Collaborated cross-functionally with internal teams to enhance the customer journey and streamline delivery timelines, contributing to improved service metrics.

Education

Government College University Faisalabad

Faisalabad, Punjab, Pakistan
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BS (Hons) Computer Science Grade:

Languages

English

Urdu

Certificates

Amazon Sponsored ads Certification

Amazon Ads Academy

Social Media Marketing

Hp Life

Customer Experience (CX) for Business Success

Hp Life

Communication and Soft Skills

Virtual University of Pakistan

Skills

E-commerce Platforms

Amazon, eBay, OnBuy, TikTok Shop, B&Q, Shopify.

Order & Return Management

Order Processing, Refunds, Returns.

CRM Systems

Zendesk, Freshdesk.

Digital Marketing

PPC Basics, Digital Marketing.

Productivity Tools

Microsoft Excel, Microsoft Office.

E-commerce Operations

Product Listing Optimization, Inventory Monitoring, Order Tracking, Account Health Management, Platform Compliance.

Customer Relations

Customer Satisfaction, Customer Retention, Dispute Resolution, Customer Journey Enhancement.